KPIs; how to treat number of vehicle accidents/incidents
Often, the number of vehicle accidents (Road Traffic Accidents, RTAs) is being used among other Key Performance Indicators (KPIs) when analysing fleet performance. This would then (I assume) say something about the performance of individual drivers (or a group of drivers). But if this is the case (and we use this as a KPI) how do we then distinguish between RTAs that were due to the fault of our driver versus third party at fault? If the RTA is due to a 3rd party at fault this can hardly be influenced by our own driver. And what about the magnitude of RTAs? Are we considering parking damage (with mostly limited damage) the same as a RTA with significant damage and sometimes injuries and loss of life?