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How do you recognize your drivers in your organizations ?
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Would you have any tips, recommendations or concrete actions to share with us on how you recognize good performing drivers in your organizations? What actions have you implemented and why ? have you seen an increase in performance and positive behavior ?
The same question
First and foremost you have to define 'good driver performance' in a measurable and undeniable way and communicate that with management (incl HR) and drivers. Good performance can be no speeding or other traffic violations, fuel efficiency, on time delivery, customer satisfaction.
Ways of driver recognition can include more interesting and rewarding trips in future with more luxury/more expensive vehicles, interesting training opportunities which can open new opportunities and other. I am not such a fan of 'driver of the week/month/year' elections.
But, open to further discussion
First and foremost you have to define 'good driver performance' in a measurable and undeniable way and communicate that with management (incl HR) and drivers. Good performance can be no speeding or other traffic violations, fuel efficiency, on time delivery, customer satisfaction.
Ways of driver recognition can include more interesting and rewarding trips in future with more luxury/more expensive vehicles, interesting training opportunities which can open new opportunities and other. I am not such a fan of 'driver of the week/month/year' elections.
But, open to further discussion
Adding to the points that's been mentioned by Gerard, attitude and behavior with the team is essential part of service delivery. Selection training and evaluation to applied to enhance the quality of service.
Adding to the points that's been mentioned by Gerard, attitude and behavior with the team is essential part of service delivery. Selection training and evaluation to applied to enhance the quality of service.
I also think that a simple public "thank you" to the drivers will go a long way in terms of recognition.
An email to the whole organization highlighting the driver's performance will boost their morale since they will feel recognized and appreciated.
Getting involved in their personal lives, like wanting to know how their families are doing, allowing them time off to attend to family needs (flexible working arrangements) will also be part of recognition. Listening to their needs and addressing what you can is another form of recognition.
I also think that a simple public "thank you" to the drivers will go a long way in terms of recognition.
An email to the whole organization highlighting the driver's performance will boost their morale since they will feel recognized and appreciated.
Getting involved in their personal lives, like wanting to know how their families are doing, allowing them time off to attend to family needs (flexible working arrangements) will also be part of recognition. Listening to their needs and addressing what you can is another form of recognition.
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